Refunds/Missing

REFUNDS ARE NOT GUARANTEED & ARE UP TO THE DISCRETION OF THE OWNER.


If your package is broken, cracked, or missing you may qualify for a possible refund or some form of fix to the issue at hand. no one is guaranteed a refund. All issues are handled by the discretion of the CEO @ GoldenbrownskinLLC 


What qualifies a package as missing ? 


If your package is marked delivered but you see no package @ your door step/P.O. Box or mail box then your package can be referred to as missing. Anything outside of that is not a missing package. 


I made a large order but I’m missing 1-2 products? 


A mistake was made during the packaging of your order. Please send an email immediately to GoldenbrownskinLLC@gmail.com


In the email, insert a screenshot of your order & then take a picture of the package you received. Please do not wait more than 48hrs after receiving package to file for missing products. 


What does not qualify a package as missing? 


If you have not received a tracking # your package is not missing. It just hasn’t been shipped yet. 


If you receive a tracking # but your order doesn’t say delivered yet, your package is not missing. Your tracking label has been made & your package is on its way to you. 

You may use your tracking # to track your order & estimated delivery date. 


YOUR PRODUCT IS ONLY MISSING IF IT SAYS DELIVERED BUT YOU HAVE NOT PHYSICALLY RECEIVED IT. 



What to do if one of my products are 

cracked/broken during shipment? 


You must send a email to GoldenbrownskinLLC@gmail.com of your order through the site and then a photo of your product that has been cracked. You should also file a complaint with usps for how your package was handled. All packages with glass have 3-4 “handle with care” stickers on the package, so the post office employees are aware that the package should be handled lightly. 


DUE TO THE AVAILABILITY OF 0.25 & 0.50 cent samples you can not & will not qualify for any form of refund or fix if you decide that you do not like a product. Everyone has the option to purchase samples before buying a full size.